Frequently Asked Questions

You can book through multiple channels:

• Phone: Call us at +92 42 111 000 111 (available 24/7)
• WhatsApp: Message us on +92 300 123 4567
• In-person: Visit our office at Main Gulberg, Lahore
• Email: Send your requirements to info@adamsontravels.co.uk

We work with 500+ airlines worldwide, including:

Typical allowances vary by class:

• Economy: 23kg checked + 7kg cabin
• Business: 30–40kg checked + 10kg cabin
• First Class: 40–50kg checked

We immediately assist with rebooking on the next available flight at no extra cost, claiming meals/accommodation from the airline if eligible, and notifying hotels of any delay. Call our 24/7 helpline: +92 42 111 000 111.

Yes! Just let us know your preferences (window, aisle, extra legroom, etc.) when booking. Some airlines charge for seat selection — we will inform you of any fees upfront.

Our packages typically include:

• Return flights from your nearest Pakistan airport
• Hotel accommodation for the specified number of nights
• Airport transfers (pickup & drop-off)
• Breakfast (most packages; some include all meals)

Absolutely! Custom packages are one of our specialties. Tell us your destination, travel dates, budget and preferences — our team will design a tailor-made itinerary at no extra charge.

Yes! For groups of 10 or more and corporate clients we offer:

• Negotiated group fares with airlines
• Dedicated account manager
• Flexible payment terms
• Bulk hotel booking discounts

• Cash (PKR) at our Lahore office
• Bank transfer to our verified accounts
• Visa/Mastercard credit & debit cards (2% processing fee)
• Easy installment plans on select packages

⚠️ Always verify bank details by calling us before transferring.

• Minimum 40% deposit required upfront
• Remaining balance split over 2–4 months
• Final payment due 30 days before departure
• Available on packages of PKR 1,00,000 and above

Contact us in writing (email or WhatsApp). Cancellation charges apply based on how far in advance you cancel — see our Terms & Conditions. Approved refunds are processed within 14–21 working days. Air tickets are generally non-refundable by airlines.

Contact us immediately at +92 42 111 000 111. We will try to rebook you though fare differences and fees will apply. Most tickets are non-refundable in case of a no-show. Travel insurance can cover such situations — we strongly recommend it.

Yes, for 100+ countries including:

• UAE e-Visa: 24–48 hours
• Turkey e-Visa: Immediate to 24 hours
• Schengen Visa: 15–30 working days
• UK Visa: 15–20 working days
• USA Visa: 2–8 weeks (appointment dependent)

• Return flights from Lahore/Karachi/Islamabad
• Accommodation in Makkah (near Haram) and Madinah
• Airport and inter-city transfers
• Umrah visa processing
• Guided Ziyarat tours (optional)
• 24/7 group support throughout

We recommend booking at least 2–3 months in advance, especially during Ramadan and Dhul Hijjah when packages sell out quickly. Early booking also secures better hotel proximity to the Haram and lower prices.

• Monday – Saturday: 8:00 AM – 10:00 PM
• Sunday: 10:00 AM – 6:00 PM
• Phone & WhatsApp: Available 24/7 for existing customers

Yes. Ademson Travels & Tours is fully IATA (International Air Transport Association) certified, ATOL protected, and has been serving Pakistani travelers since 2005. Our certifications ensure your bookings are secure and handled by qualified professionals.

Absolutely — we strongly recommend travel insurance for every trip. It can cover medical emergencies, trip cancellation, lost baggage, flight delays and more. Ask our team about affordable travel insurance options when booking.